Foundation Repair Customer Testimonial from Danae L. in East Grand Forks, ND

It's a daunting feeling to find out your home was basically built wrong from the basement on up. You have no idea where to turn when multiple issues erupt if you've never had to deal with that type of thing. American Waterworks set themselves apart from the get-go. Two companies never contacted me at all after leaving my info online for an evaluation. American Waterworks contacted me almost immediately. My sales rep Richie was amazing. With a degree in construction management, he pointed out things immediately that were not right, explained everything at a level easily understood, as well as recognized what was causing major issues in my garage and basement, which others could not explain and some never noticed at all (what kind of basement "expert" misses a cracked floor joist?). There was no slick dialogue, no pressure to sign a contract before he left. Unlike others, I felt I could trust him; he was genuine. Instead, he took what he found to the team and they worked out the best plan for my particular home for the most cost-effective plan, as there were multiple issues and made another appointment with me. It was very evident that he knew his stuff. Same with the work crew. They were polite, always masked due to the pandemic, always respectful and cordial. Their capability was obvious and they explained everything they were doing, used drop cloths and plastic to reduce the mess. The regional manager also came and got dirty with the rest of them, let his crew leave after a 13 hr day to let them go home and he kept working. He was intent on answering all questions, explaining all tasks at hand. When the job took an extra day due to temps and weather conditions, the bill did not change from the estimate given- that doesn't always happen. The regional manager himself, Sam, came back with another fellow to finish up and clean up. They were very thorough and cleaned up everything inside and out, did a final walk-through to answer any questions, and give instructions on what to expect for each area they worked on, as far as concrete curing and soil settling. American Waterworks took the fear out of what felt like a hopeless situation and fixed the issues that caused a cracked floor joist, a garage being pushed out of place by "street creep (who knew?) and a buckling driveway. I know so much more about my home now and feel the education they gave me will help me spot future problems more readily. I will never go anywhere else for basement or foundation issues. Never. They weren't just good workers. They were good people. And that matters to me.