Testimonials for American Waterworks

Shayna said she chose us because we educated her with a well-designed solution over the other contractors she received a bid from. Shoutout to our Design Specialist, Dylan, our Foreman, Kiko, his crew, and our office staff for making the process so simple!  We provide FREE, no-obligation estimates for basement waterproofing, foundation repair, crawl space repair/encapsulation, radon testing/mitigation, and concrete repair/lifting. Give us a call today to schedule your FREE estimate! 

I really want to compliment the crew with American Waterworks. Throughout the install of my sump pump system, they would bring me in to look at what they were doing and make sure I was happy. They were very polite, courteous, and went the extra mile to keep our space clean. When they left, the entire project looked neat and professional. They left me with a lot of peace of mind that this was done and done right. I also want to compliment the front desk gal at their Rochester office. I stopped in there initially to get some information and she was so helpful and polite and went out of her to make sure I had all the information that I needed. When I left there, I already had a good feeling about having them do this work. Lastly, I want to compliment Eric, our sales rep. Unlike another company based out of Mankato that quoted me on this, who was a very argumentative salesperson, Eric listened to what I needed done and worked with me. The experience with him and the fair price he gave made it easy to hire them to do this project. I would recommend this company 100%.

Rachel said she has already referred us to one of her friends because of our integrity and work ethic. Shoutout to two of our crews, our Design Specialist, Russ, and our Account Manager, Lanae, for providing her with an amazing experience! Thank you, Rachel, for choosing us! We provide FREE estimates and inspections for all of our services. Click HERE to schedule and request yours or give us a call today! 

The Service Technicians came to do an annual inspection/service on the basement waterproofing and window installation we had done last summer. The technicians were great! They are polite, professional, and very knowlegeable. They explained everything they were doing and answered all of our questions. Highly recommend! 

I was very pleased with the work Edgar did for me! He did an excellent job with the spray foam and I want him to be recognized for it. He was very kind, knowledgeable, and did a great job cleaning up afterward. He deserves a raise! 

We were very pleased with the professionalism and thoroughness at every stage of the process. From initial contact, to home visit and quote through to the install of a new sump pump system and dehumidifier. All staff were incredibly courteous and straightforward. Office and sales team kept in good communication with us, answered every question numerous times, very patiently, until we wrapped our minds around it. The install foreman and the team were on time, quick, and tidy. During install, we discovered a small change was possible and everyone worked to make it happen, resulting in a better arrangement for our home. Following the success of this project, we plan to have further waterproofing completed by American Waterworks.

Josh Schultz did an amazing job working around my schedule to help me solve my sump pump issues. He was able to direct me to the exact sump pump system that was perfect for my situation. He was pleasant, knowledgeable, and did not try to up sell me into more than what I needed. He communicated with the city to make sure my new sump pump system was current with city code and laws. The installation crew did a fabulous job and had the new sump pump system installed very quickly. Thank you, American Waterworks! 

Very friendly individuals that know what they are doing and do a great job of not only informing you of what they are doing but the result of their tests. They are very detail-oriented and point out any other issues you may have. With those issues, they don't try to push you into buying more products but let you know so you are aware of a possible problem and they can assist. Great job o verall and a company that I really trust. 

Travis was extremely knowledgeable, answered all my questions.  Professional, knowledgeable, courteous.

We purchased a home with an American Waterworks Basement System with dual sump pumps in November. We scheduled an annual service visit in January in order to learn about the system and make sure everything was functioning correctly. Then, one of the sump pumps went out (at the age of 21 years) this week. For both service calls, the technicians, Darin, in January, and Mitch, in March, were professional, extremely knowledgeable, very personable, and efficient. They truly went above and beyond to teach us about the system and provide us with helpful tips and pointers. We could not be happier with the service we have received from American Waterworks! 

They were booked out two months when I called them but the project date of work was right on. They said it would take two days, and it was done in two days. Their workers were courteous and professional. Even though it has been less than a month, I have had no more water in my basement, and we have had some MAJOR RAIN! They said I could go ahead and lay carpet. I still check each time it rains and there is no water! The system they put in is guaranteed for the life of my home and they come out once a year, at no cost to me, and check the system! So far, I love it! It was expensive, but not having to pump water after every rain makes the cost not seem so bad! 

I live in North Minneapolis and the folks from Rochester made the trip to install their system about 15 years ago and I've never looked back. I'm compelled to write because I bless these folks every time I hear the reassuring gurgle of water being pumped out of my basement and I'm hearing it much more often this year! The best and most unique feature of their system is that the drainpipes are underground so no issues occur when mowing, etc. Yes, it's expensive, but you'd probably spend the same amount a few hundred at a time with gutters, landscaping, etc., and as water finds a way in. What's great about this is it doesn't matter how the water gets in - it just goes out. You'll wish you had done it in the first place! 

Things went very well from the start. They phoned when they were in route about what time they would arrive and once they did, it took them a very short time to assess the job and they went to work. We were amazed at how fast and methodical the men worked explaining along the way how the work would progress and were happy to answer any questions we had and to address one small change that had to be made. After the job was done, they made a great effort to clean the area and asked us to do a walk through to make sure everything was done correctly or if there was anything more that could be done. We are extremely pleased with the work they did and would recommend American Waterworks to anyone with basement water problems. Thanks to Ryan for drawing up the plans and for Tremaine and his two excellent co-workers for a job well done.