Testimonials for American Waterworks

They did a wonderful job!! We had drain tile put in and they had to jack hammer the old stuff up. They were very clean when they did their work. Very nice staff and wonderful to work with. Answered all our questions and then some!! They were in and out in 3 days. Highly recommend!!

I am a sales manager and have been for 20 years. My expectations of companies are through the roof if I am paying for a service. Never make anyone wait is my number one rule. Never let an email or phone call go unanswered within 30 minutes. Even if you have to call to say, "We are on it and will get back to you shortly." You guys from the point of sale, to the project being done, to the communication after, and this final email from you saying, "We got paid." is wonderful. Shane, Ryan, and Danica, you are all on top of your game probably lead by a great leader. Thank you! 

My wife and I decided to go through American Waterworks to fix the foundation of our home, and I must say, they were absolutely phenomenal! We were more than satisfied with the job they did. They are worth every penny. They were very clean, which was a big concern for us. They were always on time and were very informative with what they were doing. Overall, they were very professional and our dogs loved the crew!  My wifeand I actually went to three different companies to fix our foundation and we are so glad that we went with American Waterworks. They did not disappoint in any way, shape, or form. I am happy to highly recommend them to anyone and everyone for their services!

I had my sagging living room propped up with a support beam. I also had a sump pump installed with a drainage trench all around the basement floor. The Foreman, Cameron, and his crew, Dillan and Zach, were outstanding! Not only were they polite and hardworking, I could also tell they took pride in doing excellent work. My living room looks level and brand new! I am looking forward to never having to worry about a wet basement again. I am so HAPPY I chose American Waterworks! 

I spoke with a Sales Rep from American Waterworks at the Sport and Leisure Show in Ortonville, MN. He was very knowledgeable and helpful. The office staff was great wtih communication and sending reminders. I am very satisfied with my foundation wall repair and waterproofing project. I recommend American Waterworks to all my friends and family who might need their services! I love my basement and have showed it to several people! 

We recently went with American Waterworks to fix our foundation. There was a bulge on one of the walls that made us very nervous that something bad was going to happen one day. We had a representative from American Waterworks come and look at the issue. He suggested that their geo-lock anchor system was the best route to take. We did have a few other companies come and look as well but we went with American Waterworks. And boy are we glad we did! The team was promptly on time and started to get to work right away. Throughout the time they were here they gave us updates about what they were doing, being very descriptive of the actions they were taking. The team was very professional and very awesome! Once they were finished they made sure to move back any objects they had to move and even cleaned up. They did such a great job! I highly recommend American Waterworks above any other company! We will continue to use them with any issues we have in the future. Once again, the whole team was very awesome!

We recently went with American Waterworks to fix our foundation. There was a bulge on one of the walls that made us very nervous that something bad was going to happen one day. We had a representative from American Waterworks come and look at the issue. He suggested that their geo-lock anchor system was the best route to take. We did have a few other companies come and look as well but we went with American Waterworks. And boy are we glad we did! The team was promptly on time and started to get to work right away. Throughout the time they were here, they gave us updates about what they were doing, being very descriptive of the actions they were taking. The team was very professional and very awesome! Once they were finished, they made sure to move back any objects they had to move and even cleaned up. They did such a great job! I highly recommend American Waterworks above any other company! We will continue to use them with any issues we have in the future. Once again, the whole team was very awesome!

We used American Waterworks to stabilize/lift our house due to settling/sinking footings. We had four estimates done with different companies before deciding on American Waterworks. From start to finish, we were impressed with the company. Richie was thorough and concise when informing us of what would need to be done, and explained the estimate to us in person. When the crew arrived, they were courteous and conscientious, and very hardworking. The Foreman, Ryan, kept us informed throughout every step of the project! We had 23 piers driven in and around our house to lift/stabilize. During the lift, they explained what to expect and took their time to be sure we were satisfied with the outcome. When it came to the last day of the project, they had all hands on deck and left our property looking way better than we had ever experienced after this huge project! Sam, the branch manager, made sure we were satisfied and happy customers before wrapping up the project! Thanks to American Waterworks for a job well done! 

We used American Waterworks to stabilize/lift our house due to settling/sinking footings. We had four estimates done with different companies before deciding on American Waterworks. From start to finish, we were impressed with this company. Richie was thorough and concise when informing us of what would need to be done, and explained the estimate to us in person. When the crew arrived, they were courteous, conscientious, and very hardworking. The Foreman, Ryan, kept us informed through every step of the project. We had 23 piers driven in around our house to lift/stabilize. During the lift, they explained what to expect and took their time to be sure we were satisfied with the outcome. When it came to the last day of the project, they had all hands on deck and left our property looking way better than we had ever expected after this huge project! Sam, the Branch Manager, made sure we were satisfied and happy customers before wrapping up the project. Thanks to American Waterworks for a job well done!

We apprectiaed the team that came. They explained things clearly, worked well together and though they ran into a difficulty that extended the work load, they worked steadily throughout their time here. We appreciated their work and were very satisfied. The only concern for those having this kind of work done is to be very prepared for dust. Though they tried to contain it, it is part of the nature of jackhammering cement. Move anything moveable or tightly cover anything in the area, as it will save clean-up. The team did vacuum an clean the area. If you have basement water problems, we would definitely recommend American Waterworks! 

From the very beginning, I was contacted right away after reaching out regarding a repair project involving a wall of the apartment building which was bowing inward, resulting in structural instability and water intrusion into the apartment. Richie Noreen promptly came to the location in Crookston, MN and evaluated the situation, clearly explaining everything to me in an easy to understand manner. He gave me a thorough tour of the process, so I felt very confident in his expert professional assessment. He laid everything out from A to Z. Then, when it was time for the repairs to occur, the team really showed their expertise. Sam, Cory and the guys really impressed me. They got right to work and utilized the time masterfully. Instead of fretting about what might go wrong for the duration of the work, I had peace of mind that they had everything under control. It is such a relief to me that I found the right company! Once they waterproofed, straightened the bowing wall and anchored it, they poured a new concrete sidewalk, which grades away from the building, and cleaned up everything so well that it's hard to believe they had just dug everything up! I wasn't left with anything to clean up! Needless to say, I'm a very happy customer and I highly recommend American Waterworks if you are looking for a job done right and peace of mind.

It's a daunting feeling to find out your home was basically built wrong from the basement on up. You have no idea where to turn when multiple issues erupt if you've never dealt with that type of thing.  American Waterworks set themselves apart from the get-go. Two companies never contacted me at all after leaving my information online for an evaluation. American Waterworks contacted me almost immediately. My sales rep, Richie, was amazing; with a degree in construction management. He pointed out things immediately that weren't right, explained everything at a level I easily understood, as well as recognized what was causing major issues in my garage and basement, which others couldn't explain and come never noticed at all.  There was no slick dialogue, no pressure to sign a contract before he left. Unlike others, I felt I Could trust him. He was genuine. Instead, he took what he found to the team and they worked out the best plan for my particular home, for the most cost-effective plan, as there were multiple issues and he made another appointment with me. It was very evident that he knew his stuff.  Same with the work crew. They were polite, always masked due to the pandemic, always respectful and cordial. Their capability was obvious and they explained everything they were doing, used drop cloths and plastic to reduce the mess. The regional manager also came and got dirty with the rest of them, let his crew leave after a 13-hour day to let them go home and he kept working. He was intent on answering all of my questions, explaining all tasks at hand.  When the job took an extra day due to temperature and weather conditions, the bill didn't change from the estimate given; that doesn't always happen.  The regional manager himself, Sam, came back with another fellow to finish up and clean up. They were very thorough and cleaned up everything inside and out, did a final walk-through to answer any questions, and gave instructions on what to expect for each area that they worked on as far as concrete curing and soil setting.  American Waterworks took the fear out of what felt like a hopeless situation and fixed the issues that caused a cracked floor joist, a garage being pushed out of place by "street creep", and a buckling driveway. I know so much more about my home now and I feel the education they gave me will help me spot future problems more readily.  I will never go anywhere else for basement or foundation issues. Never. They weren't just good workers, they were good people, and that matters to me.

It's a daunting feeling to find out your home was basically built wrong from the basement on up. You have no idea where to turn when multiple issues erupt if you've never had to deal with that type of thing. American Waterworks set themselves apart from the get-go. Two companies never contacted me at all after leaving my info online for an evaluation. American Waterworks contacted me almost immediately. My sales rep Richie was amazing. With a degree in construction management, he pointed out things immediately that were not right, explained everything at a level easily understood, as well as recognized what was causing major issues in my garage and basement, which others could not explain and some never noticed at all (what kind of basement "expert" misses a cracked floor joist?). There was no slick dialogue, no pressure to sign a contract before he left. Unlike others, I felt I could trust him; he was genuine. Instead, he took what he found to the team and they worked out the best plan for my particular home for the most cost-effective plan, as there were multiple issues and made another appointment with me. It was very evident that he knew his stuff. Same with the work crew. They were polite, always masked due to the pandemic, always respectful and cordial. Their capability was obvious and they explained everything they were doing, used drop cloths and plastic to reduce the mess. The regional manager also came and got dirty with the rest of them, let his crew leave after a 13 hr day to let them go home and he kept working. He was intent on answering all questions, explaining all tasks at hand. When the job took an extra day due to temps and weather conditions, the bill did not change from the estimate given- that doesn't always happen. The regional manager himself, Sam, came back with another fellow to finish up and clean up. They were very thorough and cleaned up everything inside and out, did a final walk-through to answer any questions, and give instructions on what to expect for each area they worked on, as far as concrete curing and soil settling. American Waterworks took the fear out of what felt like a hopeless situation and fixed the issues that caused a cracked floor joist, a garage being pushed out of place by "street creep (who knew?) and a buckling driveway. I know so much more about my home now and feel the education they gave me will help me spot future problems more readily. I will never go anywhere else for basement or foundation issues. Never. They weren't just good workers. They were good people. And that matters to me.

The team that came out to handle my basement work was professional and friendly. They answered all of my questions in a thoughtful manner. I have had work done by another major basement system company and I found American Waterworks to be more competitive in their pricing models and easier to work with. I could not hesitate to have them do more work in my home. 

I have had these structural issues with my home for many years and have tried different ways to fix the problems. The American Waterworks inspector took time to analyze the issues and develop a cost effective and efficient way to correct the problem once and for all. As a retired professional engineer myself, I am impressed with the results and am confident of their long term effects.