Testimonials for American Waterworks

We really enjoy your crew coming!! They are prompt and Very Professional when they are here!! They take the time to explain what they did and answer all of our questions. They come prepared with everything I requested when I made the appointment. We asked about your radon system.....Totally Prepared!!! We bought the system!!!  😁 We totally recommend your company!!! I would give American Waterworks a 10 Star!!!!! Dakota and Tyler were here to install our radon system. We were Very Happy with their work!! They were Courteous and ready to answer any of my Questions. Everything was cleaned up when they left. All your crews that have come here, were Always Professional.....Very Well Trained!!! Thanks American Waterworks!!!

The office staff was quick to set up our appointment. The service technician, Kyle, patiently explained the entire process for our waterproofing annual maintenance. He answered all of our questions, was friendly, and very accommodating. We are very pleased with the service department! We will continue to use American Waterworks. See you next year! 

The office staff was very helpful! The Design Specialist, Dustin, went right to work inspecting our home. He was very nice and really knew what he was doing. The installation crew was very good and well organized. They did a really nice job and cleaned up everything very well. We are very satisfied with the entire process! 

Thank you American Waterworks for your excellent installation of our basement system! Over the last 17 years we have dealt with water in our basement on an on/off basis and always hated it when we had to clean up water and move or throw stuff away. You installed our system last summer and I am sleeping so much better and smile every time I hear the pump run - sending water outside! What a Blessing your organization is!

Any conversations with the office staff wre upbeat and friendly. They were very knowledgeable and capable of directing my call to appropriate personnel. Brian R. was very knowledgeable, personable, and down to earth. Brian's a keeper! Troy and Chris know the in's and out's of heir job. They are very down to earth, hardworking, and gave 110% on a very hot day, and the cleanup was great. I highly recommend American Waterworks for the work recently done in our basement. I sleep better knowing all is well in our basement and with our outside concrete improvements. Thank you! 

Thank you to Dylon Mish and his crew for the great work! 5 stars all around from us! The professionalism and expertise were amazing. Thanks for talking with me and explaining things and going above and beyond on the concrete work done. You guys rock! Also, my co-worker had work done by Dylon, and she absolutely raved about him and his crew! American Waterworks will always have our business and great reviews. Thanks so much! 

I was referred to American Waterworks by one of my co-workers, and I am happy to say our foundation repair and waterproofing projects were money well spent! The office staff was nice. The Design Specialist, Dustin, was very knowledgeable, helpful, and patient. He even made a second visit to ensure our satisfaction. The crew, led by Tremaine, was very efficient, and my wife appreciated their cleanliness. The cleanup was great. Well done! 

The office staff is always very friendly and helpful. If they don't have the answers, I can count on them finding someone who can assist in answering my questions. Mitch, my serice tech, was very knowledgeable and personable. He answered my questions fully. I appreciate Mitch for adding written notes on my "service record." That's a good base line for future services. The cleanup was very good also; you wouldn't have even known he was here! 

I had an internal drainage system installed on November 30, 2020. Edgar was the Foreman/lead technician. I had 6+ inches of rain from Saturday to Sunday this past weekend. Thanks to American Waterworks, the inside of my house is nice and dry! Thank you! That rain paid for my system right there. IT would have been awful had I not had it! The photos are of my front lawn and the side lawn during the worst of the storm. Thanks again! 

They showed up right on time and proceeded to hang plastic sheeting to control the dust from flying out of the work area. They also put tarps down to protect the floor and steps. They quickly took out the concrete floor that they needed in order to do the work. Once they were done with that, they quickly installed a sump pump and related plumbing, and replaced the removed concrete. After they removed the plastic sheeting, the only way you could tell they were there is by the fresh concrete part of the floor, and so far, there is no water in the basement. 

Very Friendly & Helpful... Couldn't ask for nicer people to deal with!

I wanted to pass along my high regards for Alex Whitney, Service Technician. Alex provided my first annual inspection. Alex was prompt, cheerful, and very patient with my many questions. He reviewed/inspected all the work done. Alex gave me an excellent primer on my sump system and improved the drainage gradient. I hope you are as pleased with Alex's dedication and skills as what I witnessed. 

We had 4 inches of rain and no water in our basement after our waterproofing system was installed! The office staff was great. The system design specialists, Rick Weber, was excellent, and the crew was great! They worked hard non-stop. 

We saw American Waterworks truck at our neighbor's house, which led us to research the company. The customer care staff were very nice to deal with and very quick to respond. My Design Specialist, Michel, was very good to deal with and excellent in addressing my questions. He was an excellent communicator! And the design seemed great.  The crew that came out to my home was fantastic! They were so nice to deal with and they were even kind to my dog! Overall, the whole process was great. Hopefully this will help our basement to be dry. We look forward to the spring when they'll dig the line for the sump pump outlet. Thank you! 

I was very pleased with the work Edgar did for me! He did an excellent job with the spray foam and I want him to be recognized for it. He was very kind, knowledgeable, and did a great job cleaning up afterward. He deserves a raise!