A homeowner in Champlin, MN, began hearing odd noises coming from their basement. Unsure of the source, the homeowner searched throughout their basement. Finally, the homeowner found that the source of the sound was their outdated sump pump. Worried about the long-term effects this could have, the homeowner began looking for a professional solution. Unsure of who to work with, the homeowner asked a friend who had similar issues in the past. Their friend recommended working with us, American Waterworks. The homeowner called our Appointment Center and signed up for their FREE estimate. After their estimates were set, the homeowner awaited the arrival of one of our Design Specialists, Nick. Once he arrived, Nick introduced himself to the homeowner and began inspecting the status of the sump pump. Nick wrapped up the inspection and determined that the sump pump needed to be replaced. Additionally, Nick recommended installing WaterGuard and attaching CleanSpace to the unfinished basement walls. The homeowner agreed with Nick's suggestions and the plans were sent to the office for approval. Once they were approved, they were sent to our Foreman, Diego, and his crew. Diego and his crew started the project by taking out the old sump pump. Once the old sump pump was removed, the crew dug channels and put the WaterGuard into place. Next, they secured the SuperSump+ into place and tied it to the WaterGuard system. Finally, the crew attached CleanSpace to the walls. Once all the products were installed, the crew cleaned up their materials and left the home. The homeowner was grateful for the excellent work completed by the crew. American Waterworks is happy to assist its customers with their sump pump issues.
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