Testimonials for American Waterworks

I had three companies provide estimates for work that needed to be done at our family lake home. From the very start, American Waterworks was clearly the best choice. Ryan was very knowledgeable and polite. He took the time to perform a thorough inspection and walk us through the recommended solutions. He came prepared with handouts and videos that showed exactly what the work would look like, and left us with a bid that day so we knew exactly how much it would cost. The crew that arrived to perform the work was great. They were all very courteous, and their experienced showed in the work. Overlal, top-notch company to work with and I would recommend them to anyone in need of basement/foundation/floor work. 

Jeremy was very thorough and did a good job of explaining things.  All of your workers were very polite and conscientious!  Very hard workers!

The office staff is very professional! Easy to communicate with through the entire waterproofing process. The Design Specialist was very professional, and the technicians worked hard, communicated well, and finished the job - plus they cleaned up! The installation was awesome! Honestly can't say enough good things. The guys were professional, courteous, and polite. AMAZING! The entire installation process was smooth sailing thanks to the expertise of Dylan and Jesus. Everyone at American Waterworks made this process SO easy. We are soooo glad we made the decision to use your services. We couldn't be more pleased! Our basement is dry and beautiful! 

The crew that worked on our basement was great! They were professional and friendly. They cleaned up everyday after they were done and protected the surrounding area they were working in. They got the job done in the time frame allotted. We are happy with how it turned out! 

We chose to work with American Waterworks after seeing their design and estimate for our waterproofing project. All of the staff we had contact with were cordial and helpful. Our Design Specialist, Ryan, was very knowledgeable and made me feel confident with their decisions and labor work. The installation crew went to work immediately and did a great job! We were surprised by how great of a clean up they did! Our thank you to Ryan for creating a design that fit our need and to Tremaine and his crew for their very hard work, their excellent cleanup, and for answering all our questions along the way! American Waterworks should be proud of the installtion crew we had. They were very hard workers and great young men! 

The office staff was very courteous and pleasant. The Service Technician was very professional, exlpained things clearly, and was not pushy. The cleanup was great! 10 out of 10. 

The work crew were very professional and courteous. They did a great job installing the system. Would have them back again if they were needed.

They did a wonderful job!! We had drain tile put in and they had to jack hammer the old stuff up. They were very clean when they did their work. Very nice staff and wonderful to work with. Answered all our questions and then some!! They were in and out in 3 days. Highly recommend!!

I am a sales manager and have been for 20 years. My expectations of companies are through the roof if I am paying for a service. Never make anyone wait is my number one rule. Never let an email or phone call go unanswered within 30 minutes. Even if you have to call to say, "We are on it and will get back to you shortly." You guys from the point of sale, to the project being done, to the communication after, and this final email from you saying, "We got paid." is wonderful. Shane, Ryan, and Danica, you are all on top of your game probably lead by a great leader. Thank you! 

We apprectiaed the team that came. They explained things clearly, worked well together and though they ran into a difficulty that extended the work load, they worked steadily throughout their time here. We appreciated their work and were very satisfied. The only concern for those having this kind of work done is to be very prepared for dust. Though they tried to contain it, it is part of the nature of jackhammering cement. Move anything moveable or tightly cover anything in the area, as it will save clean-up. The team did vacuum an clean the area. If you have basement water problems, we would definitely recommend American Waterworks!