Testimonials for American Waterworks

We had part of our foundation supported on helical piers, as well as helical anchors installed in a large retaining wall below the house. The job required two crews from American Waterworks. They arrived and went to work, and it was clear everyone knew what they needed to do. The two crews were fast and polite, always answering questions I had, and giving me a good idea of what was being done. They clearly had done this work many times before and were experts at installing this type of structural support system. I was impressed by how little impact their work had on the inside of the house. The care taken to protect the structure was clearly a result of a lot of experience with this type of work. They were also done ahead of schedule in just 4 days, working 11 hours a day. The company came highly recommended and I am glad I chose them to handle this job. The process of getting a proper quote for this complex job took some time, but the flexibility to get them to do just what we needed to be done was another sign of their experience with this type of construction. Thanks to Hugo and his crew, our dream house will now sit securely on the hillside it was built on 6 years ago. 

I never thought there would be a situation to my basement issues! Then I learned about American Waterworks! My crumbling 100 year old walls and horrible crawl space have now been turned to delightful! I was so pleased with the excellent and friendly service I received from every one of the staff members. The work crew couldn't have been any better! I can't say enough good things about the experience I had with American Waterworks! My basement is warmer now, which saves me money on my heating expense! I couldn't have asked for anything more! Thank you, American Waterworks!

Rick was awesome at taking in the needs we had for the project and playing out the best and most economical way of making that happen for us. Jeromy, Hugo, and the rest of the installation team did a great job with the install. Everyone showed up on time and the project got done in no time. The "Smart Jack" system we had put in looks very robust and easy to adjust for future raising. I'm sitting in a 130-year-old house with solid, level floors now and I couldn't be happier with the entire process. 

 We had just gotten eight inches of snow the day prior to starting the project. Regardless of the working conditions, the crew made the best of it and finished the job in a timely manner. I have never seen such physical work done in my life. They dug, they hauled buckets of dirt and rock. The many times I looked out the window, they were doing the job with smiles on their faces! Keep up the good work! 

I worked with Michael Radosevich a few years back on a bowed foundation wall in a new single family home we were purchasing as an investment property. He came out, provided a quick estimate on the project, and we moved forward. The walls were pinned back and we were able to proceed with the purchase, and everything has held up great. Very happy we chose American Waterworks!

I would totally recommend this company for any foundation work. My foundation was extremely neglected. The walls were bending/the next stage would be to start to fall in. THICK black mold formed in the corners. A "beaver" system on all 4 walls to a sump with a sump pump that would run every 30-45 minutes on non-rainy days!!!!! The De-humidifier would run 24-7. Even in the winter!!!! I called around and no one offered the warranted system as American Waterworks. And they were the only ones that KNEW the soil engineering involved in why the foundation was failing! A few places offered a "Band-aid" that would have failed eventually. They put in a WAY better sump and dual pump system with battery back up. Peace of mind!!!! Their "beaver"/drainage system is flush with the basement floor so you can't see it! The plates and beams they put in straightened one wall right away. The rest will take a little bit by tightening the plates little by little. The water proof wall barriers they put in look awesome. No mold. No bad smell. The dehumidifier actually turns "OFF". Much drier!!! Looks GREAT. All this done in one week!' it's like a new basement! The workers they have are awesome and answered every question I had. I couldn't recommend American Waterworks enough. They are GREAT. Oh....did I mention the transferable guarantee? A great company that made sure I was happy with all the work they were doing! And i couldn't be more happy. WORTH THE MONEY!!!! I'd hire them in a second if I needed to!!!!

I chose to work with American Waterworks after reading all of the positive reviews online from previous satisfied customers. Our Sales Representative, Dylan Woitas, was knowledgeable and answered all of our questions. A+ for Dylan! Jose C., Steven H., Ernesto, and Luis wre all outstanding! Job well done and the cleanup was great! Additionally, Jose C. and his crew were very professional and completed the work on time. Can't praise these guys enough! 

Jeremy was very kind and patient with me when presenting the info to me.  He explained the info clearly.

The crew was friendly, explained things well, knew exactly what to do, and worked well together. The crews that have come to our house have always been professional and knew their job well! 

The crew who did the job at my house was very polite, courteous, and professional. They called 15 minutes before they arrived just to let me know. They put down drop clothes to keep the dirt and dust to a minimum. They also put up plastic so that the dust stayed mainly in their work area and they vacuumed up the work area with their shop vac before leaving. I'm very happy with the results of the job! 

The knowledge of our Design Specialist, his ability to answer our questions, and the quote he made was very thorough. He provided excellent customer service! The interaction we had with the office staff was minimal but good. We liked the email and the phone messages we received as reminders of upcoming dates and details. Jose and his crew were awesome! They kept us informed and they worked their butts off to get the job done on time!  Overall, we had an excellent experience! We appreciate all the hard work and time spent on our project! 

Juan and his crew worked tirelessly on our project in the backyard of a four-plex townhome building. We needed to remove heaving concrete footings and install helical piers as well as apply frost protection to 27 feet of our foundation. We are in a tough location but Juan and his guys were up to the challenge. My neighbors were really impressed by them, which meant a lot to me because the work required our shared yard to be dug up. While having to pay for an expensive foundation repair project is never great fun, there is nobody better than American Waterworks. 

Our project was done December 3-4, 2018 in Blue Earth, MN. We actually live about 2.5 hours away, and it is difficult for us to get to Blue Earth often. We were not able to be on-site during the basement update, consisting of powerbraces and anchor. However, the project Foreman, Dylon VanCanneyt, did a great job calling us and advising us as the project was being worked. 1. He told us in advance of potential problems with venting and floor coverings in the areas being worked. No special efforts were needed. 2. He called us when the project was completed. 3. He told me the location of the powerbrace wrench, and gave me instructions on how to use it, along with some more helpful information. We made the trip to Blue Earth in mid-March, and the reinforcement braces and anchor look great! The installation crew did a good job of clean-up, and we are really happy with the work! We researched American Waterworks on the company website, and that was the factor in contacting your company. The Design Specialist, Ryan Powell, we talked with in October prior to the project was professional - no pressue. He was willing to spend several hours with us as we looked at the project needs. We had a discount for signing the day he gave us the estimate - nice savings, and we thought the price was competitive. Thank you!!   

Our contractor referred us to American Waterworks for our foundation repair project. From the beginning, the staff we interacted with were excellent! Chad Johnson was our Design Specialist, and he was very knowledgeable and explained everything on his first visit. The installation crew was excellent!! They know what they were doing and worked together to get it done! Mason, the Foreman, explained everything and what we needed to do. A BIG thank you to Mason, Larry, Zach, and John for a job well done. Mason made a few more suggestions, and becasue of the excellent work, and again with the help of Chad Johnson, we are scheduled for more work to get done. We are looking forward to it! Thank you! 

I am grateful to American Waterworks for a good solution for our garage wall problem. Inset into a hillside, one could see daylight between the cement blocks. Your team was efficient and determined, They had to through clay soil in the rain. We were all grateful to learn that when the electricity went out during this operation, it was a local problem.