Testimonials for American Waterworks

The call representatives at American Waterworks were wonderful to work with, and the service technician (Kyle) was very cordial and pleasant. He definitely seemed knowledgeable about my basement system and brought a humidity problem to my attention - which we fixed with the install of the SaniDry. American Waterworks is one of the best companies I have worked with! Kyle was excellent! 

We had part of our foundation supported on helical piers, as well as helical anchors installed in a large retaining wall below the house. The job required two crews from American Waterworks. They arrived and went to work, and it was clear everyone knew what they needed to do. The two crews were fast and polite, always answering questions I had, and giving me a good idea of what was being done. They clearly had done this work many times before and were experts at installing this type of structural support system. I was impressed by how little impact their work had on the inside of the house. The care taken to protect the structure was clearly a result of a lot of experience with this type of work. They were also done ahead of schedule in just 4 days, working 11 hours a day. The company came highly recommended and I am glad I chose them to handle this job. The process of getting a proper quote for this complex job took some time, but the flexibility to get them to do just what we needed to be done was another sign of their experience with this type of construction. Thanks to Hugo and his crew, our dream house will now sit securely on the hillside it was built on 6 years ago. 

I never thought there would be a situation to my basement issues! Then I learned about American Waterworks! My crumbling 100 year old walls and horrible crawl space have now been turned to delightful! I was so pleased with the excellent and friendly service I received from every one of the staff members. The work crew couldn't have been any better! I can't say enough good things about the experience I had with American Waterworks! My basement is warmer now, which saves me money on my heating expense! I couldn't have asked for anything more! Thank you, American Waterworks!

Rick was awesome at taking in the needs we had for the project and playing out the best and most economical way of making that happen for us. Jeromy, Hugo, and the rest of the installation team did a great job with the install. Everyone showed up on time and the project got done in no time. The "Smart Jack" system we had put in looks very robust and easy to adjust for future raising. I'm sitting in a 130-year-old house with solid, level floors now and I couldn't be happier with the entire process. 

 We had just gotten eight inches of snow the day prior to starting the project. Regardless of the working conditions, the crew made the best of it and finished the job in a timely manner. I have never seen such physical work done in my life. They dug, they hauled buckets of dirt and rock. The many times I looked out the window, they were doing the job with smiles on their faces! Keep up the good work! 

I want to commend the team that worked with us. Josh, the consultant, who came out to give us an estimate was great. He answered all of our questions and was very knowledgeable. He was also very prompt in returning emails and messages. The team that came out to our house to place the system was awesome as well! Jose, the Foreman, and the two other gentlemen, Eddie and Luis, were on time and very professional. They answered all of our questions and updated me along the way on everything they were doing. They went above and beyond and finished the job in one day versus two. American Waterworks should be very happy to have such hardworking employees. Thanks for a job well done! 

I love my dry basement!! The office staff was very friendly and knowledgeable. We had an awesome experience with the design specialist and the installation crew. The foreman shook my hand and introduced himself and the rest of the crew members. They were all very efficient and courteous, and the cleanup was great. We have only good things to say about the products and all of the staff at American Waterworks! Thank you! 

I started to research American Waterworks after seeing some advertising on TV. The office staff was very helpful and knowledgeable. The Design Specialist, Matt Ryan, was very nice, knowledgeable, explained everything, and did a good job. The installation crew was very professional and explained the entire process before and after the work was done. Everyone was very professional in every aspect of the job. From the call to the office to the completion of the job! Very happy with our concrete leveling project! 

Tom was good and very informative.  When I had problems they were very prompt at coming to fix things.  

Very courteous staff. Was notified before our appointment to touch base, and employee was on time. Very smooth service and they got our pump serviced and ready to go!    

I worked with Michael Radosevich a few years back on a bowed foundation wall in a new single family home we were purchasing as an investment property. He came out, provided a quick estimate on the project, and we moved forward. The walls were pinned back and we were able to proceed with the purchase, and everything has held up great. Very happy we chose American Waterworks!

We checked out other products, but what American Waterworks provides is the best! We called the provided references and sought out advice from previous customers. The office staff was great to work with and went over everything we should expect during the job. The Design Specialist came into our home and was very friendly and answered all of our concerns. Tremaine and the rest of the installation crew did a great job. They did a walk through with us before and after the project and made sure the things we had to leave in the basement were covered up to keep out dust. They didn't leave behind a mess! Thank you! 

We had a great experience with American Waterworks! From the first phone call to the end, everyone was very professional, polite and always kept us in the loop. Everything was explained very thoroughly, and all questions were answered promptly. I would highly recommend them for your basement needs! 

Kiko, Diego, and Fernando worked tirelessly to install the system all week in incredible heat. They are very focused on attention to detail and making sure everything was done meticulously. They made sure everything was explained thoroughly and all questions were answered. They had everything cleaned up and nothing out of place when they were finished. I just cannot say enough how wonderful this crew was!

Thank you for the excellent work you did on our driveway. We have had so many compliments on the way it looks! The best part is no more water is coming into the basement and I don't have to pull weeds from the cracks anymore. I am very happy!