Testimonials for American Waterworks

Our guys did a great job! There was no mess throughout the house, and they were able to use the egress window for the removal of the installation products. Overall, very good work from an excellent crew! I was given a timeframe for completion and the work was completed on time. 

I thought the work crew went above and beyond my expectations. Their follow-up was great as well. We are thinking of adding another egress window in the spring and we would love to the same crew again. Thank you! 

The Design Speciliast I met with was Dustin Loftus. I had a great experience with him, and he represented the company well. After meeting with him, I was excited for the installation of our waterproofing project. Austin Lucas, Jeromy Anderson and Matthew Hendrix waterproofed a portion of my basement. The team at American Waterworks should know that they did nothing but a superb job. From the time they arrived until we waved goodbye, they were friendly and informative and did excellent work. I would like to see them receive some sort of attaboy or at least some sort of recommendation for making the company look so stellar! 

They were very polite, very hardworking, and happy doing their job! We would hear them laughing and whistling. Each night, the worksite was swept clean and looked neat. Juan was very knowledgeable about what he was doing. We think this crew should get a big raise! Thank you for the wonderful work! 

We decided to work with American Waterworks after meeting one of their Design Specialists at a home show. The office staff was very friendly and helpful, and the Design Specialist we met with was friendly and knowledgeable. We are very pleased with waterproofing the installation crew. They were considerate and pleasant. The team seemed happy to work together, and we are very satisfied with the cleanup. We are so happy we chose American Waterworks! 

I didn't have a lot of direct interaction with the American Waterworks office staff, but when I did, they were courteous, very helpful, and responsive to my questions. They gave regular reminder phone calls and the mailing packet was also helpful for keeping me informed. Eric Hazelton was very professional, personable, and knowledgeable about your products. In addition to being responsive to my questions and concerns, he put together a good package/system for me. I called him a couple times from the time of the original apppointment until about time for the date of service. He got back to me in a timely manner to address my concerns.  Tremaine and his installation crew were awesome! They called as they were on their way and kept me informed as to their anticipated travel/arrival time here. He also discussed a change with me that I initiated and was concerned about regarding the north basement wall. I really liked his solution and there was a smooth transition to the new change. The bit of a "bump in the road" occurred because when this was planned out, I had originally planned for them to do the entire north wall. This meant I had moved most of my "keeper" basement belongings to a northwest corner that now clearly interferes with the area they had to access. I felt bad about the extra work but Tremaine assured me that they could quickly move the items that were in their way to a new location. In addition, they completed the entire project in one day as opposed to the original two-day timeframe allotted. For me, this was a HUGE bonus plus! All in all, this was a very good/excellent experience for me. The guys - Eric, Tremaine, and the crew - were awesome! Thank you all! 

Very happy with the professionalism from evaluation and estimate, to completion of product installation. Company is always available to answer questions and financing was made easy. We now have a clean, bright and dry basement. We highly recommend American Waterworks!

We couldn't be happier with your company & service.  Also, we would like to thank you for squeezing us in so we could close on our home on time.  Dustin was professional, courteous and answered all our questions.  

If only everything could go as smoothly as this project. I was very impressed from the first call to the finished project. Again, thank you. The two guys you sent to do the actual work - other companies should be so lucky...

Cory and his crew worked their tails off on an extremely warm day.  They did a great job.

We just had Cory and his team to our house to repair some water damage in the basement so we could get ready to sell our home. They were very polite, did a great job, were very thorough and explained the whole process to us. They show us as they were doing the repair work what was being done, and we are very pleased we hired American Waterworks to do our project. We would highly recommend this company to anyone.

Great customer service and follow through from start to finish. Estimate matched what the total cost was. No hidden costs later, and the job was done completely. Highly recommend this company! 

The crew was very courteous and did a good job. Thank your guys for me.

Dustin,  Great crew, and I think they did a terrific, careful, and complete job. I really appreciated Arturo's efforts to make sure we got what you and I had talked about. Like you (and Arturo) said, getting around the plumbing was "easy." It still looked hard to me. Thanks for your assistance and patience. I'm really looking forward to spring and the melting snow now.  Tom 

Excellent service from initial appointment through the installation (which was neat and clean). We had one small issue, American Waterworks came back and fixed it! Not a problem since. Also, when I call, they call back, like immediately. So many businesses need lessons on that!