Testimonials for American Waterworks

We had water in our basement several years ago and hired American Waterworks to fix our recurring issue. It was the 2nd time we had to redo our basement due to water damage. The sales person spent a lot of time going over our options and answered any questions we had. He was very knowledgeable and cared that we fixed the problem the right way, not just put a ban-aid on it. We installed WaterGuard around the perimeter of the entire basement and the 10 mill poly barrier on walls. We also installed the sump pump with battery back up in case we were to lose power and for peace of mind. The staff came in, sealed the basement off and worked fast. Everything was completed in just a couple days and cleaned up nicely when they were finished. We have not had any water in our basement in over 6 years and no musty smell either. We no longer worry at all when it rains, because American Waterworks fixed our problem. Thank you!

Putting our level of pleasure in working with American Waterworks into words is a task that is difficult. We have struggled with water in our basement for nearly 8 years since buying our home. We were told by SEVERAL people that making exterior alterations to our property would take care of the problem so that’s what we did. We spent thousands and thousands of dollars attempting DIY fixes to keep our basement dry. They would work initially but after a short period of time we would again have a basement of water. I had asked around to friends and family and they all recommended American Waterworks. I called to set up an assessment and the inspector was incredibly flexible with our busy schedules. He came out and spent extensive time with my husband and I evaluating our property and our water issues. He provided pictures, written information, and actual examples of the supplies used for their systems so we could physically see what they offer. He was incredibly thorough which is what we needed to make this investment. Since having our American Waterworks system installed we have had zero issues with water. The installation crew was polite, efficient, and quick. I very much regret the time and money spent trying to do this on our own and highly recommend American Waterworks to everyone I know!

I have been a customer for 10+ years. I've had multiple projects completed including waterproofing, concrete work, and radon mitigation, and I am very satisfied with ALL work done by American Waterworks! 

The crew arrived on time and was very professional. The job they did has mitigated my water problem by 100%. I can highly recommend this organization. Owning a home comes with its aggravations, but these guys came through and helped me solve an issue that had haunted me for years. Really like these guys.

I was impressed with the outstanding reputation of American Waterworks. The office staff was very professional. The Design Specialist, Eric, was well informed and had great communication. The installation crew was also professional, and the clean up was excellent. Well done. Very hardworking, young workers. Polite, industrious, and hard at the task with very few breaks. Very well satisfied with the waterproofing project. 

My neighbor used American Waterworks many years ago, so that's why I went with them. The office staff was excellent and friendly! My Design Specialist, Mac, was excellent! He was very knowledgeable and competent. He was very kind and patient and fully answered all of my numerous questions! The installation crew was Jose, Luis, and their helper. They did an EXCELLENT job! They are, by far, the hardest working men (who are fully dedicated to excellence) that I have ever met! They were all very kind, personable, cheerful, joyful, hard-working, talented, knowledgeable, competent, and amazingly skilled at everything they do. It was a delight to have the honor of meeting each of them! Thank you so much! 

The project was completed ahead of schedule with very little interruption of usual household activities. I was also impressed with the attention to detail of the finishing process and detailed clean up.

I was freaking out when our basement started leaking water. I called a couple of different places and American Waterworks were able to get me an appointment before the others. The rep that came out for the quote was super informative and lead me through all my options with ease. There was no pressure to chose the most expensive options which was not what I expected. Another plus was that they pair with a company that offered financing. I set up my appointment for the work to be done and, when the day came, they showed up on time. They were very polite and professional. They were also very careful and respectful of our home and cleaned up their mess when they were done. We only did half of our basement for now (the half that was leaking) but I will definitely be having them do the other half in the future! Thanks again American waterworks!

The process was clear and straightforward from the beginning. The crew showed up on time, did great work, kept a clean work area, and were respectful of my property. They were great about answering my questions as they were doing the work. I would highly recommend American Waterworks.

Our guys did a great job! There was no mess throughout the house, and they were able to use the egress window for the removal of the installation products. Overall, very good work from an excellent crew! I was given a timeframe for completion and the work was completed on time. 

I thought the work crew went above and beyond my expectations. Their follow-up was great as well. We are thinking of adding another egress window in the spring and we would love to the same crew again. Thank you! 

The Design Speciliast I met with was Dustin Loftus. I had a great experience with him, and he represented the company well. After meeting with him, I was excited for the installation of our waterproofing project. Austin Lucas, Jeromy Anderson and Matthew Hendrix waterproofed a portion of my basement. The team at American Waterworks should know that they did nothing but a superb job. From the time they arrived until we waved goodbye, they were friendly and informative and did excellent work. I would like to see them receive some sort of attaboy or at least some sort of recommendation for making the company look so stellar! 

They were very polite, very hardworking, and happy doing their job! We would hear them laughing and whistling. Each night, the worksite was swept clean and looked neat. Juan was very knowledgeable about what he was doing. We think this crew should get a big raise! Thank you for the wonderful work! 

We decided to work with American Waterworks after meeting one of their Design Specialists at a home show. The office staff was very friendly and helpful, and the Design Specialist we met with was friendly and knowledgeable. We are very pleased with waterproofing the installation crew. They were considerate and pleasant. The team seemed happy to work together, and we are very satisfied with the cleanup. We are so happy we chose American Waterworks! 

I didn't have a lot of direct interaction with the American Waterworks office staff, but when I did, they were courteous, very helpful, and responsive to my questions. They gave regular reminder phone calls and the mailing packet was also helpful for keeping me informed. Eric Hazelton was very professional, personable, and knowledgeable about your products. In addition to being responsive to my questions and concerns, he put together a good package/system for me. I called him a couple times from the time of the original apppointment until about time for the date of service. He got back to me in a timely manner to address my concerns.  Tremaine and his installation crew were awesome! They called as they were on their way and kept me informed as to their anticipated travel/arrival time here. He also discussed a change with me that I initiated and was concerned about regarding the north basement wall. I really liked his solution and there was a smooth transition to the new change. The bit of a "bump in the road" occurred because when this was planned out, I had originally planned for them to do the entire north wall. This meant I had moved most of my "keeper" basement belongings to a northwest corner that now clearly interferes with the area they had to access. I felt bad about the extra work but Tremaine assured me that they could quickly move the items that were in their way to a new location. In addition, they completed the entire project in one day as opposed to the original two-day timeframe allotted. For me, this was a HUGE bonus plus! All in all, this was a very good/excellent experience for me. The guys - Eric, Tremaine, and the crew - were awesome! Thank you all!